--- title: Setting Up a Profil Zaufany (Trusted Profile) in Poland country: poland service: "profil-zaufany" category: identification difficulty: easy estimated_time: "A few minutes when confirmed through electronic banking, an e-dowód, or a qualified certificate; longer if you use a scheduled video call or visit a confirmation point in person" cost_range: Free last_verified: 2026-05-28 canonical: https://publicservices.guide/poland/profil-zaufany/ status: current confidence: low tags: - identification - "digital-identity" - "e-government" - foreigners - "first-week" - online sources: - https://pz.gov.pl/ - https://www.gov.pl/web/profilzaufany/najczesciej-zadawane-pytania2 - https://www.gov.pl/web/gov/zaloz-profil-zaufany - https://pacjent.gov.pl/krok-1-zaloz-profil-zaufany - https://www.gov.pl/web/gov --- # Setting Up a Profil Zaufany (Trusted Profile) in Poland **Country:** 🇵🇱 Poland **Last verified:** 2026-05-28 **Estimated time:** A few minutes when confirmed through electronic banking, an e-dowód, or a qualified certificate; longer if you use a scheduled video call or visit a confirmation point in person **Cost:** Free ## Required documents - **A PESEL number** *(numer PESEL)* - Why it is needed: A hard prerequisite — you cannot create a Trusted Profile without one. Obtain the PESEL number first, then set up the profile. - Eligibility rule: Available to anyone who is at least 13 years old, holds a PESEL number, and has full or limited legal capacity - _Note:_ Getting the PESEL number is a separate procedure documented under PESEL registration. - **Your identity data** - Purpose: Your full name and PESEL number as held in the population register; the confirmation method you choose verifies the profile against this data - **A mobile phone number** - Purpose: The profile uses an SMS authorisation code as a second factor when you log in; keep the registered number current - **Identity provider for electronic banking** *(bankowość elektroniczna)* - Required for: Electronic-banking method only - What you need: An active personal account at a participating Polish bank, with access to that bank's online banking system - _Note:_ The list of participating banks changes — confirm the current list on the setup page when you start. If your bank is not on it, use another method. - **Electronic ID card** *(e-dowód)* - Required for: e-dowód method only - What you need: A Polish electronic ID card with the e-identification layer active, plus an NFC reader or an NFC-capable smartphone - **Qualified electronic-signature certificate** *(certyfikat kwalifikowany)* - Required for: Qualified-certificate method only - What you need: A qualified electronic-signature certificate, an NFC reader, and the Podpis GOV app - **Identity document for in-person or video confirmation** *(dokument tożsamości)* - Required for: Video-call and in-person confirmation-point methods - What you need: An identity document to show on camera during the video call, or to present at the counter at a confirmation point ## Costs - **Set up, use, and renew a Trusted Profile:** 0 PLN — Free of charge for creation, use, and renewal — the official FAQ states it is free. ## Steps ### 1. Make Sure You Have a PESEL Number *(numer PESEL)* - Confirm you hold a PESEL number, are at least 13 years old, and have full or limited legal capacity - If you do not yet have a PESEL number, obtain it first — it is a non-negotiable prerequisite - A newcomer's path is sequential: PESEL number first, then the Trusted Profile > **Tip:** The Trusted Profile sits downstream of the PESEL number, so resolve the PESEL number before starting here. ### 2. Open the Setup Page - Go to the official setup page and start a new Trusted Profile application - Have your identity data ready, as the system verifies it against the population register > **Tip:** The dedicated Trusted Profile portal is presented in Polish and Ukrainian only; if you do not read Polish, have your PESEL number and identity data ready and use a trusted translation aid. ### 3. Choose a Confirmation Method - Pick how you will confirm your identity: electronic banking (*bankowość elektroniczna*), the e-dowód with NFC, a video call with an official (rozmowa wideo z urzędnikiem), a qualified certificate (certyfikat kwalifikowany), or an in-person confirmation point (*punkt potwierdzający*) - Electronic banking, e-dowód, and qualified certificate complete fully online in a single session - The video call and the in-person confirmation point are the routes for those without supported banking or an e-dowód > **Tip:** If your bank is not on the participating-bank list, you can still get a Trusted Profile via the *e-dowód*, video-call (rozmowa wideo z urzędnikiem), or in-person confirmation-point (punkt potwierdzający) route. ### 4. Confirm Through Electronic Banking _Applies when: If you use the electronic-banking method_ - From the setup page, choose your bank from the list of participating identity providers - Log in to your bank's online banking as you normally would; the bank pre-fills your verified identity data - Complete the on-screen registration form and confirm with the bank authorisation code, usually an SMS code > **Tip:** Banks that have supported setup this way include PKO Bank Polski, Bank Pekao, and ING Bank Śląski, among others — confirm the current list at setup, as banks change. If Santander appears, note that bank is mid-rebrand. ### 5. Or Confirm By Another Method _Applies when: If you do not use electronic banking_ - e-dowód: tap your electronic ID card to an NFC reader or NFC smartphone — no office visit needed - Qualified certificate: confirm using an NFC reader and the Podpis GOV app - Video call: book and join a Microsoft Teams call with a clerk, who checks your identity against your ID document on camera > **If this fails:** If none of the online routes fit, submit the application online and then confirm in person at a confirmation point (a punkt potwierdzający), within the allowed window, with your identity document — a clerk verifies you and activates the profile. ### 6. Receive and Start Using Your Profile - Once confirmed, you receive an email with confirmation of the profile and your unique identifier - Use the profile to sign documents online with a *podpis zaufany* (trusted signature), which carries the same legal weight as a handwritten signature with public-administration systems - Log in to government e-services with your username, password, and SMS code > **Tip:** Confirmation points are run at municipal offices, district starostwa, public-health-fund (NFZ) branches, tax offices, and post offices; the network spans well over a thousand locations across Poland and abroad. ### 7. Renew Before It Expires *(Przedłuż ważność)* - A profile stays valid for three years from the day the application is confirmed - Before it lapses, log in, open your profile details, and choose Przedłuż ważność (extend validity) - This adds another three years; renewal is free > **Tip:** If the validity lapses, you re-confirm rather than starting from zero, so renew before the three-year mark to avoid interruption. ## FAQ ### Is a Trusted Profile free? Yes. Creating, using, and renewing a Trusted Profile are all free of charge — the official FAQ states it directly. ### Do I need a PESEL number to set one up? Yes. A PESEL number is a hard prerequisite. The eligibility rule requires you to be at least 13 years old, hold a PESEL number, and have full or limited legal capacity. Get the PESEL number first; it is documented as a separate procedure. ### What are the ways to confirm my profile? Five routes: (1) electronic banking (bankowość elektroniczna); (2) the e-dowód with NFC; (3) a video call with an official (rozmowa wideo z urzędnikiem) conducted via Microsoft Teams; (4) a qualified electronic-signature certificate (certyfikat kwalifikowany) with the Podpis GOV app; and (5) an in-person confirmation point (punkt potwierdzający) that backs the online-application route. ### How long is it valid? Three years from the day the application is confirmed. You can extend it for another three years at any time before it expires by logging in, opening your profile details, and choosing Przedłuż ważność (extend validity). ### What can I do with a Trusted Profile? It is the single login key to Poland's e-government. With it you can submit applications and sign documents online; report a lost or destroyed ID card; obtain a copy of a birth, marriage, or death record (an odpis aktu stanu cywilnego); apply for a duplicate driving licence; apply for the European Health Insurance Card (EKUZ); apply for the 800+ family benefit; file a PIT tax return through e-Urząd Skarbowy; check your penalty points; register business activity; and log in to the patient account (Internetowe Konto Pacjenta, IKP) and to social-insurance (ZUS) systems. It sits downstream of the PESEL number and upstream of nearly every other online procedure a newcomer needs. ### Can I use it for a residence-permit application? Yes — and it is required. As of 27 April 2026, applications for temporary residence, permanent residence, and long-term-EU-resident permits can only be submitted electronically through the case-handling module (Moduł Obsługi Spraw, MOS), which requires both a PESEL number and a Trusted Profile. This makes the credential a hard prerequisite for the residence-permit route, not merely a convenience; the residence application itself is a separate procedure. ### Which banks can I use to set it up? The list of participating banks changes, so check the current roster on the setup page when you start. Banks that have supported setup through electronic banking include PKO Bank Polski, Bank Pekao, and ING Bank Śląski, among others. If your bank is not listed, use the e-dowód, video-call, or in-person route instead. ### What if I have no Polish bank account and no e-dowód? You can still get a Trusted Profile without either. Submit the online application and confirm it through a video call with an official (rozmowa wideo z urzędnikiem), or in person at a confirmation point (a punkt potwierdzający). The confirmation-point network spans municipal offices, district starostwa, public-health-fund (NFZ) branches, tax offices, and post offices, with well over a thousand locations across Poland and abroad. ### Who runs the Trusted Profile? The Minister of Digitalization (Minister Cyfryzacji) is the system administrator and data controller. Technical operation and maintenance are carried out by the Central IT Centre (Centralny Ośrodek Informatyki, COI), Poland's state IT body, which also runs the mObywatel and mDowód products. ### Is the Trusted Profile the same as logging in with my bank? No. Logging in to a government service through your bank is one way your bank's electronic banking can confirm or carry a Trusted Profile, but the credential you end up holding is the Trusted Profile itself. Once set up, you can also log in with your username, password, and SMS code independently of the bank. ## Sources - [Profil Zaufany portal (Minister of Digitalization / COI)](https://pz.gov.pl/) — accessed 2026-05-28 — _T1_ — The Trusted Profile is a free tool for handling official business online. The dedicated portal is presented in Polish and Ukrainian only, with no English interface for the trusted-profile flow. Confirmation points are listed via the portal's confirmation-point directory. - [Profil Zaufany — gov.pl (official FAQ)](https://www.gov.pl/web/profilzaufany/najczesciej-zadawane-pytania2) — accessed 2026-05-28 — _T1_ — Eligibility: anyone who is at least 13 years old, holds a PESEL number, and has full or limited legal capacity. Creating and using a trusted profile is free. A profile is valid for three years from the day the application is confirmed and can be extended via Przedłuż ważność. Confirmation methods: electronic banking or other identity provider, e-dowód with NFC, video call with an official via Microsoft Teams, and a qualified certificate with the Podpis GOV app; an in-person confirmation point backs the online-application route. Ukrainian citizens aged 18 or over who fled armed conflict also qualify under specific conditions. - [Serwis Rzeczypospolitej Polskiej — gov.pl (official setup page)](https://www.gov.pl/web/gov/zaloz-profil-zaufany) — accessed 2026-05-28 — _T1_ — A trusted profile can be set up free of charge and, via electronic banking, in just a few moments using a bank authorisation code. The setup page lists the services it unlocks, including submitting applications and signing documents online, registering business activity, obtaining civil-status record copies, reporting a lost or destroyed ID card, applying for a duplicate driving licence, applying for the EKUZ card, applying for the 800+ benefit, filing a PIT return, and checking penalty points. Administrator: the Minister of Digitalization; the operation of the trusted profile and trusted signature is governed by the Regulation of the Minister of Digitalization of 29 June 2020 on the trusted profile and trusted signature. - [Pacjent.gov.pl (eZdrowie / Ministry of Health)](https://pacjent.gov.pl/krok-1-zaloz-profil-zaufany) — accessed 2026-05-28 — _T1_ — The patient online account (Internetowe Konto Pacjenta, IKP) is accessed by logging in with a Trusted Profile, electronic banking, an e-dowód with NFC, or mObywatel. Logging in uses an SMS confirmation code as a second factor. The service is available to everyone with a PESEL number and is free. - [Serwis Rzeczypospolitej Polskiej — gov.pl (official portal)](https://www.gov.pl/web/gov) — accessed 2026-05-28 — _T1_ — The trusted profile is a means of electronic identification used to confirm identity online and to sign documents with a trusted signature carrying the same legal weight as a handwritten signature in public administration. Setup via electronic banking is completed with a bank authorisation code in a few moments. Creation and extension are free of charge. --- Verification pending — see the canonical page for the latest trust state. Canonical: https://publicservices.guide/poland/profil-zaufany/